Zion English

FAQ

Quick answers to common questions about scheduling, recording classes, student absences, and earnings in the Zion English Admin Portal.

# What is the difference between a scheduled class and a class?

A scheduled class is a lesson you plan ahead on Class Schedule. A class (recorded class) is an entry in My Classes with a final status: conducted, cancelled, or rescheduled.

  • Use Class Schedule to plan upcoming lessons, see today's schedule, and optionally get Zoom or Google Calendar links.
  • Use Conduct on a scheduled class when the lesson happened as planned. This creates a conducted class record in My Classes.
  • Use Cancel or Reschedule on a scheduled class when the lesson did not happen as planned.
  • You can also skip scheduling and use Record Class in My Classes to log a class directly.

# What if my student is absent or sick?

Mark the session as cancelled or rescheduled so your records stay accurate. Only conducted classes count toward earnings.

  • From Class Schedule (today's class): click Cancel, enter a reason such as student absent or student sick, and submit.
  • If you will hold the lesson on another day instead, use Reschedule or schedule a new class for the new date.
  • From My Classes: click Record Class, set status to cancelled or rescheduled, and enter the reason.
  • If you already conducted the class but the student was a no-show, cancel the scheduled entry or record the class as cancelled with an appropriate reason.

# Where can I see my total earnings?

Your dashboard shows earnings summaries. My Earnings lists every payroll cutoff. My Classes lists each class with its rate.

  • Open the dashboard after signing in. Under Overview, Cutoffs shows your conducted-class totals for the first and second payroll periods in the current month, broken down by currency.
  • Open My Earnings from the navigation menu for a table of earnings for each payroll cutoff from your first class through today.
  • Open My Classes and filter by date range to review individual class rates and statuses.
  • Only classes with status conducted are included in earnings totals.

# What counts toward my earnings?

Only conducted classes are included in earnings. Cancelled and rescheduled classes are tracked for reporting but do not add to your totals.

  • When you Conduct a scheduled class, it is recorded as conducted at the rate shown.
  • When recording a class manually, choose conducted only if the lesson took place.
  • Check the dashboard or My Classes filters if a total looks lower than expected.

# What if I forgot to schedule a class?

You can record a past or same-day class without scheduling it first.

  • Open My Classes and click Record Class.
  • Select the student, date, start and end times, rate, and status.
  • Click Record Class to save. The entry appears in your class history like any other recorded class.

# Can I edit a class after I recorded it?

Yes. You can update details for classes you already saved.

  • Open My Classes and find the class. Use filters if needed.
  • Click Edit on the row to change date, times, status, reason, notes, or other fields.
  • Click Save changes. Earnings totals update when status or rate changes.

# What is a no-show?

A no-show is a scheduled class whose date has passed but was never conducted, cancelled, or rescheduled.

  • Open My Analytics to see no-show entries for your classes.
  • Resolve no-shows by conducting the class if it happened, or by cancelling or rescheduling if it did not.
  • Keeping scheduled classes up to date helps your analytics and payroll records stay accurate.

# Do I still need to record classes in Google Sheets?

During the beta phase, yes. Record classes in the admin tool and continue entering them in your Google Sheet for auditing.

  • Use the admin tool for scheduling, conducting, and class history.
  • Keep your Google Sheet updated until Zion English fully transitions off sheet-based auditing.
  • Student names in the admin tool must match your sheet casing exactly.

# How do I register a new student?

Register students from My Students so you can schedule and record classes for them.

  • Open My Students and click Register Student.
  • Enter the student name with the exact casing used in your Google Sheet.
  • Set currency, status, and rate per class, then click Register Student.
  • You are automatically assigned as the student's teacher.

# How do I connect Zoom or Google Calendar?

Connect integrations once from My Profile.

  • Open My Profile and open the Integrations tab.
  • Click Connect Zoom or Connect Google Calendar and approve access.
  • See the Connect Zoom and Connect Google Calendar guides for step-by-step instructions.